Measuring and understanding employee engagement

Fletcher, L ORCID: https://orcid.org/0000-0002-7238-3480 and Robinson, D (2014) Measuring and understanding employee engagement. In: Employee Engagement in Theory and Practice. Routledge, London, pp. 273-290. ISBN 9780415657426 (paperback); 9780415657419 (hardback); 9780203076965 (ebook)

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Abstract

Employee engagement has generated interest among a range of stakeholder groups including academics (e.g. Kahn, 1990; May et al., 2004; Schaufeli et al., 2002), HR practitioners (e.g. Harter et al., 2002), consultancies (e.g. Masson et al., 2008), and government policy-makers (e.g. MacLeod and Clarke 2009). As this interest in employee engagement has rapidly increased over the last decade (as highlighted by Wilmar Schaufeli in Chapter 1 of this volume), so has the desire to measure, evaluate, and benchmark levels of engagement within and between organizations.