Items where Division is "Faculties > Business and Law" and Year is 1999
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Article
Ashford, Ruth and Pratten, John D. (1999) Developing business and enterprise skills through vocational training in schools and FE institutions: the European model? Journal of Further and Higher Education, 23 (3). pp. 339-349. ISSN 0309-877X
Dawes, Jillian and Rowley, Jennifer (1999) Negative evaluations of service quality - a framework for identification and response. Journal of Marketing Practice: Applied Marketing Science, 5 (2). pp. 46-55. ISSN 1355-2538
Rowley, Jennifer (1999) Developing research capacity: the second step. International Journal of Educational Management, 13 (4). pp. 208-212. ISSN 1758-6518
Rowley, Jennifer (1999) Loyalty, the Internet and the weather: the changing nature of marketing information systems? Management Decision, 37 (6). pp. 514-519. ISSN 1758-6070
Rowley, Jennifer (1999) Measuring total customer experience in museums. International Journal of Contemporary Hospitality Management, 11 (6). pp. 303-308. ISSN 1757-1049
Rowley, Jennifer (1999) Towards a consumer perspective on information behaviour research. Information Services & Use, 19 (4). pp. 289-298. ISSN 0167-5265
Rowley, Jennifer (1999) What is knowledge management? Library Management, 20 (8). pp. 416-419. ISSN 1758-7921
Rowley, Jennifer and Slack, Frances (1999) The retail experience in airport departure lounges: reaching for timelessness and placelessness. International Marketing Review, 16 (4/5). pp. 363-376. ISSN 0265-1335
Slack, Frances and Rowley, Jennifer (1999) Pathways to knowledge: a perspective on information and knowledge delivery in Australia. Journal of Librarianship and Information Science, 31 (4). pp. 197-203. ISSN 1741-6477
Urquhart, Cathy (1999) Themes in early requirements gathering the case of the analyst, the client and the student assistance scheme. Information technology and people, 12 (1). pp. 44-70. ISSN 0959-3845
Book
Urquhart, Cathy (1999) Reflections on early requirements gathering themes from analyst-client conversation. IFIP.