Items where Division is "Faculties > Business and Law" and Year is 1999
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Ashford, Ruth and Pratten, John D. (1999) Developing business and enterprise skills through vocational training in schools and FE institutions: the European model? Journal of Further and Higher Education, 23 (3). pp. 339-349. ISSN 0309-877X
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Dawes, Jillian and Rowley, Jennifer (1999) Negative evaluations of service quality - a framework for identification and response. Journal of Marketing Practice: Applied Marketing Science, 5 (2). pp. 46-55. ISSN 1355-2538
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Rowley, Jennifer (1999) Developing research capacity: the second step. International Journal of Educational Management, 13 (4). pp. 208-212. ISSN 1758-6518
Rowley, Jennifer (1999) Loyalty, the Internet and the weather: the changing nature of marketing information systems? Management Decision, 37 (6). pp. 514-519. ISSN 1758-6070
Rowley, Jennifer (1999) Measuring total customer experience in museums. International Journal of Contemporary Hospitality Management, 11 (6). pp. 303-308. ISSN 1757-1049
Rowley, Jennifer (1999) Towards a consumer perspective on information behaviour research. Information Services & Use, 19 (4). pp. 289-298. ISSN 0167-5265
Rowley, Jennifer (1999) What is knowledge management? Library Management, 20 (8). pp. 416-419. ISSN 1758-7921
Rowley, Jennifer and Slack, Frances (1999) The retail experience in airport departure lounges: reaching for timelessness and placelessness. International Marketing Review, 16 (4/5). pp. 363-376. ISSN 0265-1335
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Slack, Frances and Rowley, Jennifer (1999) Pathways to knowledge: a perspective on information and knowledge delivery in Australia. Journal of Librarianship and Information Science, 31 (4). pp. 197-203. ISSN 1741-6477
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Urquhart, Cathy (1999) Reflections on early requirements gathering themes from analyst-client conversation. IFIP.
Urquhart, Cathy (1999) Themes in early requirements gathering the case of the analyst, the client and the student assistance scheme. Information technology and people, 12 (1). pp. 44-70. ISSN 0959-3845