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Article

Paucar-Caceres, AL ORCID: https://orcid.org/0000-0002-4690-561X, Dos Santos, R, Wright, G ORCID: https://orcid.org/0000-0003-2183-711X and Belderrain, MC (2020) Soft situational strategic planning (SSSP): a method and case study of its application in a Brazilian municipality. Journal of the Operational Research Society, 71 (3). pp. 363-380. ISSN 0160-5682

Walley, K, Turner, S, Wright, Gillian and Feng, T (2017) Design and Management of Higher Education Trans-National Education (TNE) Provision: Ten Lessons from an Action Research Project. Journal of Academic Development and Education, 8. pp. 32-45. ISSN 2051-3593

Pyatt, AZ, Wright, GH, Walley, KE and Bleach, E (2017) Value co-creation in high-involvement services: the animal healthcare sector. International Journal of Retail and Distribution Management, 45 (5). pp. 518-531. ISSN 0959-0552

Nudurupati, SS, Lascelles, D, Yip, N and Wright, G (2016) Eight Challenges of Servitization for the Configuration, Measurement and Management of Organisations. Journal of Service Theory and Practice, 26 (6). pp. 745-763. ISSN 2055-6225

Lapré, F and Wright, G (2015) Stakeholder strategies for service: conceptualising user-focused service in nursing home care. Journal of Strategic Marketing, 23 (5). pp. 412-422. ISSN 0965-254X

Wright, GH, Chew, C and Hines, A (2012) The Relevance and Efficacy of Marketing in Public and Non-Profit Service Management. Public Management Review, 14 (4). pp. 433-450. ISSN 1471-9037

Book Section

Kayas, OG and Wright, Gillian (2018) Knowledge Management and Organisational Culture. In: The Palgrave Handbook of Knowledge Management. Palgrave Macmillan, pp. 131-149. ISBN 3319714333

Antoniadou, M ORCID: https://orcid.org/0000-0002-4025-035X, Sandiford, P, Wright, G ORCID: https://orcid.org/0000-0003-2183-711X and Alker, LP (2016) Workplace Fear: A Phenomenological Exploration of the Experiences of Human Service Workers. In: Research on Emotions in Organization. Emerald. ISBN 978-1-78754-845-9