Towards a better understanding of enhancing task performance in resort hotels

Xiaoxin, Liang, Liqun, Chen, Konar, Rupam, Sthapit, Erose ORCID: https://orcid.org/0000-0002-1650-3900, Garrod, Brian and Weimei, Chen (2025) Towards a better understanding of enhancing task performance in resort hotels. Tourism and Hospitality Research. ISSN 1467-3584

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Abstract

This study investigates the influence of positive psychological capital, the big five personality traits, and employee engagement on task performance, with organizational citizenship behavior (OCB) examined as a mediator. Data were collected via an online questionnaire from 398 employees of 12 resort hotels in Hainan, China, and analyzed using structural equation modeling. The findings reveal that employee engagement, and the big five personality traits are the strongest predictors of OCB, which significantly mediates the relationship with task performance. Positive psychological capital and the big five personality traits also have direct effects on task performance. These results highlight the critical roles of psychological and personality factors, as well as employee engagement, in fostering OCB and improving task performance. This study contributes to the literature by elucidating the mechanisms through which these factors drive employee performance outcomes.