Technology-based inter-organisational relationships: new insights for social and innovation implications

Koghut, Maksym ORCID: https://orcid.org/0000-0002-6837-7969, Al-Tabbaa, Omar, Lee, Soo Hee and Meyer, Martin (2023) Technology-based inter-organisational relationships: new insights for social and innovation implications. In: UK Academy of Information Systems (UKAIS) 2023 Conference, 20 April 2023 - 21 April 2023, Kent, UK.

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Abstract

This research expands theoretical and empirical understanding about the social and innovation implications of smart contracting on inter-organisational relationships. Smart contracting is a digital agreement recorded on blockchain and able to autonomously execute actions when encoded conditions are satisfied. Using the social capital perspective, authors analysed insights collected from field experts and executives of firms that either use this technology or facilitate its implementation. The findings revealed that smart contracting directly affects the formation and structure of inter-organisational social capital, which can subsequently contribute to innovation performance. Authors developed an evidence-based model that critically integrates factors influencing the relationship between social capital and innovation performance in the smart contracting settings. Interestingly, system trust, as trust in technology, is found to be the key contextual factor, driving most aspects of technology-based inter-organisational collaborations. The research advances our understanding of how inter-organisational relationships can evolve in the technology-based settings.