Troubling vulnerability: designing with LGBT young people's ambivalence towards hate crime reporting

Gatehouse, Cally, Wood, Matthew, Briggs, Jo ORCID: https://orcid.org/0000-0002-4041-1918, Pickles, James and Lawson, Shaun (2018) Troubling vulnerability: designing with LGBT young people's ambivalence towards hate crime reporting. In: 2018 CHI Conference on Human Factors in Computing Systems, 21 April 2018 - 26 April 2018, Montreal, Canada.

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Abstract

HCI is increasingly working with 'vulnerable' people, yet there is a danger that the label of vulnerability can alienate and stigmatize the people such work aims to support. We report our study investigating the application of interaction design to increase rates of hate crime reporting amongst Lesbian, Gay, Bisexual and Transgender young people. During design-led workshops, participants expressed ambivalence towards reporting. While recognizing their exposure to hate crime, they simultaneously rejected being identified as victim as implied in the act of reporting. We used visual communication design to depict the young people's ambivalent identities and contribute insights into how these fail and succeed to account for the intersectional, fluid and emergent nature of LGBT identities through the design research process. We argue that by producing ambiguously designed texts alongside conventional outcomes, we 'trouble' our design research narratives as a tactic to disrupt static and reductive understandings of vulnerability within HCI.