The impact of external intervention: The reality of expectations

Reid, Iain, Bamford, David and Matthias (2018) The impact of external intervention: The reality of expectations. In: Proceedings BAM2108, 04 September 2018 - 06 September 2018, Bristol, UK.

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Abstract

Management consultants have become ubiquitous in helping improve organisational performance. This paper presents an investigation of the impact of their interventions on organisational sustainability and growth through the performance improvement work carried out for and with their clients. The paper presents the findings of a questionnaire survey of 440 respondents from 206 countries; 197 of respondents were Small and Medium Sized Enterprises (SMEs), 243 from large organisations. There is a particular focus on knowledge transfer in terms of urgency and impact of the work with regard to the extent to which consulting interventions in SMEs, as well as large multinational corporations, embed long-term sustainability practices.