Managing boundaries: exploring the experiences of line-managers who provide mental health support in the workplace

Collins, Alison M ORCID: https://orcid.org/0000-0003-1894-9508, Ashman, Ian ORCID: https://orcid.org/0000-0002-5497-7496 and Crozier, Sarah ORCID: https://orcid.org/0000-0001-7677-9231 (2024) Managing boundaries: exploring the experiences of line-managers who provide mental health support in the workplace. The International Journal of Human Resource Management, 35 (22). pp. 3800-3825. ISSN 0958-5192

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Abstract

The increase in mental ill-health amongst the working population presents a serious challenge for organisations. Line-managers are an important provider of support to staff with psychological distress (PD), their experiences however, are under-researched. In response, we interviewed 15 line-managers from the private, public, and voluntary sector about their support provision to subordinates with PD. Drawing upon workplace social support and boundary management theory we explored line-manager confidence, boundaries of the manager/subordinate relationship, and how they navigate the competing demands of their role. We found that organisational psychosocial climate and context are key factors: a stressful or demanding working environment, and/or unsupportive colleagues can undermine the capacity of line-managers to provide social support. Theoretical contributions include focusing on the provider, rather than recipient, of social support and integrating social support and boundary management theory. Practical recommendations include removing the onus on line-managers to provide support and advocating shared organisational responsibility for support from multiple sources, underpinned by a wider remit of policies and procedures. This paper includes line-manager narratives around employee mental ill-health including reference to suicide, that some readers may find distressing.