e-space
Manchester Metropolitan University's Research Repository

    Constructing a Smart Destination Framework: A Destination Marketing Organisation Perspective

    Sorokina, Ekaterina, Wang, Youcheng, Fyall, Alan, Lugosi, Peter, Torres, Edwin and Jung, Timothy ORCID logoORCID: https://orcid.org/0000-0002-8594-6641 (2022) Constructing a Smart Destination Framework: A Destination Marketing Organisation Perspective. Journal of Destination Marketing and Management, 23 (100688). ISSN 2212-571X

    [img]
    Preview
    Accepted Version
    Available under License Creative Commons Attribution Non-commercial No Derivatives.

    Download (409kB) | Preview

    Abstract

    Smart tourism destinations have emerged as a means of integrating physical and technological infrastructure to create seamless experiences for tourists and improve the quality of life for residents. This study uses interviews and website content analysis to identify important themes regarding the present and future of Smart destinations. Industry and academic informants identified the leadership role of DMOs in integrating technologies and stakeholders, the use of big data analytics, robotics and artificial intelligence and other technologies, livability, e-governance, and privacy concerns of consumers in efforts to develop Smart destinations. The article concludes by providing a comprehensive framework for Smart destinations that advances theory and practice in their development, management and study.

    Impact and Reach

    Statistics

    Activity Overview
    6 month trend
    1,053Downloads
    6 month trend
    113Hits

    Additional statistics for this dataset are available via IRStats2.

    Altmetric

    Repository staff only

    Edit record Edit record