Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context

Siltori, Patricia FS, Rampasso, Izabela Simon, Martins, Vitor WB, Anholon, Rosley, Silva, Dirceu, Souza Pinto, Jefferson and Leal Filho, Walter (2021) Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context. Quality Management Journal, 28 (2). pp. 76-85. ISSN 1068-6967

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Abstract

This study aims to analyze the reasons that motivate Brazilian companies to implement Quality Management Systems, according to ISO 9001:2015 requirements. Based on information collected in the literature, a questionnaire was developed and answered by professionals that work with the mentioned standard in their companies. An Exploratory Factor Analysis was conducted with the collected data to group the validated variables into two constructs that present the most part of information variance. These constructs were entitled “internal improvements related motives” and “market related motives”. The findings of this research confirm and complement previous studies performed in Brazil and in other countries.