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    Exploring the characteristics of effective communicators in healthcare

    Webb, Lucy (2018) Exploring the characteristics of effective communicators in healthcare. Nursing Standard, 33 (9). pp. 47-51. ISSN 0029-6570

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    Abstract

    Nursing requires strong communication and interpersonal skills to provide effective care, and to ensure that patients, relatives and loved ones have a positive experience of receiving care. The new Nursing and Midwifery Council standards for education and training recognise that nurses are practising in increasingly complex environments and roles. This article identifies the essential communication skills required by nurses in the future, summarising the evidence and theories that comprise the characteristics of a modern nurse communicator. It also suggests approaches that nurses can use to develop their skills.

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