Development of UMAIR the Urdu Conversational Agent for Customer Service

Kaleem, M, O'Shea, J and Crockett, K (2014) Development of UMAIR the Urdu Conversational Agent for Customer Service. In: World Congress on Engineering, IAENG 2014.

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Abstract

This paper outlines the development of UMAIR an Urdu conversational agent developed as a customer service representative. UMAIRs architecture includes a novel engine, scripting language and WOW (Word Order Wizard) string similarity algorithm which are combined to tackle the language unique challenges of Urdu. Initial testing of the new architecture has yielded positive results towards UMAIR being able to cope with the inherent differences in the Urdu language such as word order.