Value of maturity models in performance measurement

Bititci, Umit S, Garengo, Patrizia, Ates, Aylin and Nudurupati, Sai S (2015) Value of maturity models in performance measurement. International Journal of Production Research, 53 (10). pp. 3062-3085. ISSN 0020-7543

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Official URL: https://www.tandfonline.com/doi/full/10.1080/00207...

Abstract

Over the last 20 years, the field of performance measurement (PM) has evolved from measurement to management. Investigations demonstrated the relevance of PM in management of organisations’ results. Although maturity model concept was widely used, the value of maturity models in PM has not been purposefully investigated. To address this gap, this research formulated three research questions: (1) How do maturity models in the field of performance measurement and management (PM&M) add value in practice? (2) How do such maturity models compliment and/or replicate the value added by an expert? (3) How do maturity models contribute to the development of the organisation’s PM&M practices? Using a predefined research protocol, 12 European manufacturing organisations and independent experts were engaged in conducting two separate studies: (1) the experts conducted reviews with 12 companies using a standard business review format; (2) research team adopted one of the available maturity models and facilitated self-assessments with the management teams of the same 12 companies. Results from both the studies were compared and high levels of congruence were identified. The analysis demonstrates that the maturity models with certain characteristics, promote organisational learning as well as enabling efficient and effective assessment of the performance management practices of the organisations.

Item Type:	Article
Peer-reviewed:	Yes
Date Deposited:	17 Aug 2015 12:45
Publisher:	Taylor & Francis
Additional Information:	This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Production Research on 27th October 2014, available at: http://www.tandfonline.com/10.1080/00207543.2014.970709.
Divisions:
Subject terms:	BUSINESS, CAPABILITY, DESIGN, Engineering, Engineering, Industrial, Engineering, Manufacturing, IMPLEMENTATION, KNOWLEDGE MANAGEMENT, MANAGEMENT CONTROL-SYSTEMS, maturity assessment, maturity models, OPERATIONS MANAGEMENT, Operations Research & Management Science, ORGANIZATION, performance management practices, performance measurement, RESEARCH AGENDA, Science & Technology, SMES, Technology, Science & Technology, Technology, Engineering, Industrial, Engineering, Manufacturing, Operations Research & Management Science, Engineering, maturity assessment, performance management practices, performance measurement, maturity models, MANAGEMENT CONTROL-SYSTEMS, KNOWLEDGE MANAGEMENT, BUSINESS PROCESS, IMPACT, SMES, IMPLEMENTATION, CAPABILITY, DESIGN, OPPORTUNITIES, CHALLENGES, maturity assessment, performance management practices, performance measurement, maturity models, Operations Research
URI:	https://e-space.mmu.ac.uk/id/eprint/574100
DOI:	https://doi.org/10.1080/00207543.2014.970709
ISSN	0020-7543
e-ISSN	1366-588X

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