Items where Author is "Proctor, Susan"

Article

Proctor, Susan and Wright, Gillian H. (1998) Can services marketing concepts be applied to health care? Journal of nursing management, 6 (3). pp. 147-153. ISSN 0966-0429

Proctor, Susan and Wright, Gillian H. (1998) Consumer responses to health care: women and maternity services. International journal of health care quality assurance, 11 (5). pp. 147-155. ISSN 0952-6862

Proctor, Susan and Wright, Gillian H. (1998) Mission impossible? Making sense of the key debates in the service quality literature. Journal of nonprofit & public sector marketing, 6 (1). pp. 3-29. ISSN 1049-5142