Items where Author is "O'Neill, Jacki"
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Martin, David, O'Neill, Jacki, Randall, David and Rouncefield, Mark (2007) How can I help you? Call Centres, classification work and coordination. Computer Supported Cooperative Work (CSCW): the journal of collaborative computing, 16 (3). pp. 231-264. ISSN 0925-9724
Martin, David, Rouncefield, Mark, O'Neill, Jacki, Hartswood, Mark and Randall, David (2005) Timing in the art of integration: 'that's how the Bastille got stormed'. In: GROUP05: ACM 2005 International Conference on Supporting Group Work, 6th-9th November 2005, Sanibel Island, Florida, USA.