Items where Author is "Normark, Maria"
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Normark, Maria and Randall, David (2006) Local expertise at an emergency call centre. In: ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work, 18–22 September 2005, Paris, France. Spinger Netherlands. ISBN 978-1-4020-4023-8 (Online)