Items where Author is "Heinonen, Johanna"
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Article
Heinonen, Johanna and Sthapit, Erose 
ORCID: https://orcid.org/0000-0002-1650-3900
(2024)
Service agent driven co-created caring in chat-based customer service encounters.
Services Marketing Quarterly, 45 (1).
pp. 1-24.
ISSN 1533-2969