Items where Author is "Dawes, Jillian"

Rowley, Jennifer and Dawes, Jillian (1999) Customer loyalty – a relevant concept for libraries? Library Management, 20 (6). pp. 345-351. ISSN 1758-7921

Dawes, Jillian and Rowley, Jennifer (1999) Negative evaluations of service quality - a framework for identification and response. Journal of Marketing Practice: Applied Marketing Science, 5 (2). pp. 46-55. ISSN 1355-2538

Dawes, Jillian and Rowley, Jennifer (1998) Enhancing the customer experience: contributions from information technology. Management Decision, 36 (5). pp. 350-357. ISSN 1758-6070

Dawes, Jillian and Rowley, Jennifer (1996) The waiting experience: towards service quality in the leisure industry. International Journal of Contemporary Hospitality Management, 8 (1). pp. 16-21. ISSN 1757-1049