Implementing TQM for library services: the issues

Rowley, Jennifer (1996) Implementing TQM for library services: the issues. Aslib Proceedings, 48 (1). pp. 17-21. ISSN 1758-3748

File not available for download.

Abstract

TQM is defined as managing the entire organization so that it excels in all dimensions of products and services which are important to the customers. Excellence in a TQM organization is defined by customer requirements and needs.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	08 Mar 2010 12:17
Publisher:	Emerald Group Publishing Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published in Aslib Proceedings. published by and copyright Emerald Group Publishing Ltd.
Divisions:
URI:	https://e-space.mmu.ac.uk/id/eprint/93820
DOI:	https://doi.org/10.1108/eb051405
ISSN	1758-3748

Impact and Reach

Statistics

DownloadsShow export options

Activity Overview

6 month trend

0Downloads

6 month trend

361Hits

Additional statistics for this dataset are available via IRStats2.

Altmetric

Repository staff only

Edit record