Implementing TQM for library services: the issues

Rowley, Jennifer (1996) Implementing TQM for library services: the issues. Aslib Proceedings, 48 (1). pp. 17-21. ISSN 1758-3748

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Abstract

TQM is defined as managing the entire organization so that it excels in all dimensions of products and services which are important to the customers. Excellence in a TQM organization is defined by customer requirements and needs.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	08 Mar 2010 12:17
Publisher:	Emerald Group Publishing Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published in Aslib Proceedings. published by and copyright Emerald Group Publishing Ltd.
Divisions:
URI:	https://e-space.mmu.ac.uk/id/eprint/93820
DOI:	https://doi.org/10.1108/eb051405
ISSN	1758-3748

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