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Seeing The Full Picture? Technologically Enabled Multi-Agency Working in Health and Social Care

Baines, S ORCID logoORCID: https://orcid.org/0000-0002-3859-9448, Wilson, R and Walsh, S (2010) Seeing The Full Picture? Technologically Enabled Multi-Agency Working in Health and Social Care. New Technology, Work and Employment, 25 (1). pp. 19-33. ISSN 1468-005X

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Abstract

The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change. © 2010 Blackwell Publishing Ltd.

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