Total quality research in the pharmaceutical industry

Rowley, Jennifer and Sneyd, Keith, P. (1996) Total quality research in the pharmaceutical industry. Managing Service Quality, 6 (1). pp. 31-35. ISSN 1758-8030

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Abstract

Describes a questionnaire-based survey of the UK pharmaceutical industry which investigated the implementation of total quality (TQ) in research-based environments. Concludes that two central issues which may merit further investigation are the relationship between TQ and the research culture and the measurement of quality in R&D.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	22 Feb 2010 16:12
Publisher:	Emerald Group Publishing Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Managing Service Quality, published by and copyright Emerald Group Publishing Ltd.
Divisions:	Faculties > Business and Law
URI:	https://e-space.mmu.ac.uk/id/eprint/92670
DOI:	https://doi.org/10.1108/09604529610108108
ISSN	1758-8030

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