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Designing student feedback questionnaires

Rowley, Jennifer (2003) Designing student feedback questionnaires. Quality Assurance in Education, 11 (3). pp. 142-149. ISSN 1758-7662

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Abstract

This article reviews the literature on student feedback questionnaires (SFQs), with a view to proposing some guidelines for the design of SFQs, and the processes associated with data collection, analysis and use. Despite a long and established tradition of use, practice in this area remains diverse, and research generates debate. This article first reviews the literature and surfaces the concerns about current work in this area, and then discusses the following questions that need to be considered in the research design for the collection of student feedback: What are the objectives of the evaluation process? Can standard questionnaires be developed to serve a range of purposes? What issues should be covered by the questions included on the questionnaire? How should data be collected, analysed and used? Answers to these questions should influence the exact design that is undertaken in different circumstances.

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