e-space
Manchester Metropolitan University's Research Repository

    Emotional labor in public houses: reflections on a pilot study

    Sandiford, Peter J. and Seymour, Diane (2002) Emotional labor in public houses: reflections on a pilot study. Journal of hospitality & tourism research, 26 (1). pp. 54-70. ISSN 1557-7554

    File not available for download.

    Abstract

    Researchers have suggested that emotional labor (managing emotions for financial re- ward) has a number of consequences for service staff members. The project reported here investigates this idea in the public house sector of the U.K. hospitality industry using ethnographic research methods. This article reflects on a pilot study conducted to test the project's methodology. Piloting the methodology was found to be particularly useful in establishing a structure and timescale for the main study to follow as well as establishing the appropriateness of data collection and analytical techniques, such as participant observation, in-depth interviews, and critical incident technique. A brief overview of some of the pilot study's findings is also included.

    Impact and Reach

    Statistics

    Activity Overview
    6 month trend
    0Downloads
    6 month trend
    324Hits

    Additional statistics for this dataset are available via IRStats2.

    Altmetric

    Repository staff only

    Edit record Edit record