Customer oriented militants? A critique of the ‘customer oriented bureaucracy’ theory on front-line service worker collectivism

Brook, Paul (2007) Customer oriented militants? A critique of the ‘customer oriented bureaucracy’ theory on front-line service worker collectivism. employment & society, 21 (2). pp. 363-374. ISSN 0950-0170

File not available for download.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	27 Oct 2009 13:32
Publisher:	Sage Publications Ltd.
Additional Information:	Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Work, Employment & Society, published by and copyright Sage.
Divisions:
URI:	https://e-space.mmu.ac.uk/id/eprint/84918
DOI:	https://doi.org/10.1177/0950017007076645
ISSN	0950-0170

Impact and Reach

Statistics

DownloadsShow export options

Activity Overview

6 month trend

0Downloads

6 month trend

339Hits

Additional statistics for this dataset are available via IRStats2.

Altmetric

Repository staff only

Edit record