Analysing retail failure from an historical perspective: a case study of A Goldberg and Sons plc

Pal, John W., Medway, Dominic and Byrom, John (2006) Analysing retail failure from an historical perspective: a case study of A Goldberg and Sons plc. Service industries journal, 26 (5). pp. 513-535. ISSN 0264-2069

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Abstract

Organisational failure has been considered from various perspectives in the academic literature, but there has been less focus on the causes of retail failure. This paper considers the case of A. Goldberg and Sons plc, a retail organisation which, prior to its demise in 1990, had grown from a single Glasgow store in 1908 to a chain of over 100 outlets. Drawing on annual reports, interviews with former directors, and the contents of a company archive, the paper provides evidence of the key factors and decisions that led to the firm's failure. Various internal and external pressures, including over-expansion into new retail space and the general economic downturn, effected Goldberg's 'failure'.