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    A review of patient satisfaction: 1. Concepts of satisfaction.

    Newsome, Philip R. and Wright, Gillian H. (1999) A review of patient satisfaction: 1. Concepts of satisfaction. British dental journal, 186 (4). pp. 161-165. ISSN 0007-0610

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    Abstract

    Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory.

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