A review of patient satisfaction: 1. Concepts of satisfaction.

Newsome, Philip R. and Wright, Gillian H. (1999) A review of patient satisfaction: 1. Concepts of satisfaction. British dental journal, 186 (4). pp. 161-165. ISSN 0007-0610

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Abstract

Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory.

Item Type:	Article
Peer-reviewed:	No
Date Deposited:	21 Jul 2009 12:38
Publisher:	Nature Publishing Group
Additional Information:	Full-text of this article is available at http://www.nature.com/bdj/journal/v186/n4/full/4800052a.html
Divisions:
URI:	https://e-space.mmu.ac.uk/id/eprint/74693
DOI:	https://doi.org/10.1038/sj.bdj.4800052
ISSN	0007-0610

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