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    Attitudes towards training in UK licensed retail: an exploratory case study

    Pratten, John D. and Curtis, Susan (2002) Attitudes towards training in UK licensed retail: an exploratory case study. International journal of hospitality management, 21 (4). pp. 393-403. ISSN 0278-4319

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    Abstract

    This paper identifies the extent to which licensees and their staff are trained for their roles in public houses. All 27 licensees in a small Cheshire town were surveyed and several were subsequently interviewed in depth. Qualifications varied considerably and ranged from zero to a degree in catering. No tenant or lessee had been obliged to attend a course, whereas all managers had been trained by their employers, often with appropriate NVQ awards. All of the licensees ensured that staff were trained to their satisfaction, but the extent and aims of this training varied considerably.

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