New development: Relational public services—reform and research agenda

Wilson, R ORCID: https://orcid.org/0000-0003-0469-1884, French, M ORCID: https://orcid.org/0000-0002-0591-1706, Hesselgreaves, H ORCID: https://orcid.org/0000-0002-6877-8199, Lowe, T ORCID: https://orcid.org/0000-0003-0699-9962 and Smith, M (2024) New development: Relational public services—reform and research agenda. Public Money and Management, 44 (6). pp. 553-558. ISSN 0954-0962

Preview

Published Version Available under License Creative Commons Attribution. Download (1MB) | Preview

Abstract

Governments face increasing calls to radically reform public services around human relationships. The authors describe how New Public Management’s (NPM) legacy of transactionalism has denatured waves of public service reforms, making them unfit for contemporary governance. Contrasting academic and practitioner perspectives on public service reform, the authors describe a burgeoning movement towards relational ways of conceptualizing and enacting the management and delivery of public services. Taking stock of this, the authors put forward a broad research agenda into relational public services. Academics must play a much more active role in this movement than they did during the NPM era—not merely describing and classifying change, but actively and directly shaping a future-focused prospective public service reform agenda.