Improving legal service delivery: the approving role of legal technologies

Balthu, Krishna, Reid, Iain ORCID: https://orcid.org/0000-0003-2581-1283 and Clegg, Ben (2022) Improving legal service delivery: the approving role of legal technologies. In: 29th Euroma Conference, 01 July 2022 - 06 July 2022, Berlin. (Unpublished)

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Abstract

This study investigates the scope of digitalisation in legal service delivery. It reflects on the diversity of new technologies, whilst deliberating on their value proposition to the customer. An exploratory research design, embracing an abductive approach was adopted to scope out the role of legal technologies, as well as their perceived performance. The study embraces a mixed methods approach consisting of an in-depth longitudinal case study followed by a survey of 250 legal practitioners that practice common law across the world. The findings include the identification of issues professional service firms face, particularly the scope of adopting new technologies driven by the need to enhance customer value proposition, within legal services sector.