‘Good stories get lost in bureaucracy!’ Cultural biases and information for co-production

Baines, Sue ORCID: https://orcid.org/0000-0002-3859-9448, Bull, Mike ORCID: https://orcid.org/0000-0001-6386-6547, Antcliff, Val and Martin, Lynn (2023) ‘Good stories get lost in bureaucracy!’ Cultural biases and information for co-production. Public Money and Management, 5 (1). pp. 16-24. ISSN 0954-0962

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Official URL: https://www.tandfonline.com/doi/full/10.1080/09540...

Abstract

This paper is about evidencing the social value of co-produced public services. We use Mary Douglas's theory of cultural variation to frame conflicting assumptions about what kinds of information count as good and reliable. With its emphasis on active participation, equality and mutual decision-making, co-production fits what Douglas called an ‘egalitarian’ worldview. It aligns well with local, contextual, experiential forms of information such as storytelling. Yet in present-day public services, alternatives favour individual choice, hierarchical rules, or chance outcomes. It is comfortable but ineffective to share only information that meets the preferences of one worldview and fails to respond to others.

Item Type:	Article
Peer-reviewed:	Yes
Date Deposited:	05 May 2021 06:59
Publisher:	Taylor & Francis (Routledge)
Additional Information:	This is an Author Accepted Manuscript published in Public Money & Management.
Divisions:	Faculties > Arts and Humanities Faculties > Business and Law Research Centres > Decent Work and Productivity Research Centres > Research Centre for Applied Social Sciences
Subject terms:	Social Sciences, Public Administration, Co-creation, Douglasian cultural theory, grid and group, hybrid organizations, multi-agency, social care, social enterprise, social value, 1501 Accounting, Auditing and Accountability, 1503 Business and Management, 1605 Policy and Administration, Political Science & Public Administration
URI:	https://e-space.mmu.ac.uk/id/eprint/627640
DOI:	https://doi.org/10.1080/09540962.2021.1909941
ISSN	0954-0962
e-ISSN	1467-9302

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