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    ‘Good stories get lost in bureaucracy!’ Cultural biases and information for co-production

    Baines, Sue ORCID logoORCID: https://orcid.org/0000-0002-3859-9448, Bull, Mike ORCID logoORCID: https://orcid.org/0000-0001-6386-6547, Antcliff, Val and Martin, Lynn (2023) ‘Good stories get lost in bureaucracy!’ Cultural biases and information for co-production. Public Money and Management, 5 (1). pp. 16-24. ISSN 0954-0962

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    Abstract

    This paper is about evidencing the social value of co-produced public services. We use Mary Douglas's theory of cultural variation to frame conflicting assumptions about what kinds of information count as good and reliable. With its emphasis on active participation, equality and mutual decision-making, co-production fits what Douglas called an ‘egalitarian’ worldview. It aligns well with local, contextual, experiential forms of information such as storytelling. Yet in present-day public services, alternatives favour individual choice, hierarchical rules, or chance outcomes. It is comfortable but ineffective to share only information that meets the preferences of one worldview and fails to respond to others.

    Item Type: Article
    Peer-reviewed: Yes
    Date Deposited: 05 May 2021 06:59
    Publisher: Taylor & Francis (Routledge)
    Additional Information: This is an Author Accepted Manuscript published in Public Money & Management.
    Divisions: Faculties > Arts and Humanities
    Faculties > Business and Law
    Subject terms: Social Sciences, Public Administration, Co-creation, Douglasian cultural theory, grid and group, hybrid organizations, multi-agency, social care, social enterprise, social value, 1501 Accounting, Auditing and Accountability, 1503 Business and Management, 1605 Policy and Administration, Political Science & Public Administration
    URI: https://e-space.mmu.ac.uk/id/eprint/627640
    DOI: https://doi.org/10.1080/09540962.2021.1909941
    ISSN 0954-0962
    e-ISSN 1467-9302

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