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Tipping Points of Digitisation: The Case of Legal Services

Reid, Iain ORCID logoORCID: https://orcid.org/0000-0003-2581-1283 and Lindsay, Claire (2020) Tipping Points of Digitisation: The Case of Legal Services. In: BAM 2020, 02 September 2020 - 04 September 2020.

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This paper contributes to the literature by challenges the value proposition of digitalisation across three sectors of professional services namely: law, and accounting/finance services. Our study aims to reflect on the knowledge and application of new technologies, deliberating a case for improving the value proposition challenging the existing business models of legal services. The study makes a contribution through a reflection new technologies and business models, through the ‘arcs of integration’. An exploratory research design, embracing an abductive approach, was adopted to new technologies, perceived performance through 224 quantitative data responses. The findings identified the issues professional service firms face, particularly the scope of adoption new technologies and perceived value of digitisation. This research has created a model that impact of legal and financial services. It adds much needed value to the concepts of the value proposition and technology transfer.

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