Service improvement in public sector operations – A European comparative analysis

Breen, Liz, Hannibal, Claire, Huatuco, Luisa Huaccho, Dehe, Benjamin ORCID: https://orcid.org/0000-0002-3016-1871 and Xie, Ying (2020) Service improvement in public sector operations – A European comparative analysis. European Management Journal, 38 (3). pp. 489-491. ISSN 0263-2373

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Official URL: https://www.sciencedirect.com/science/article/pii/...

Item Type:	Article
Peer-reviewed:	Yes
Date Deposited:	01 Jun 2020 10:13
Publisher:	Elsevier BV
Additional Information:	This is an Author Accepted Manuscript of a paper accepted for publication in European Management Journal, published by and copyright Elsevier.
Divisions:	Faculties > Business and Law
Subject terms:	Business & Management, 1503 Business and Management, 1505 Marketing, 0806 Information Systems
URI:	https://e-space.mmu.ac.uk/id/eprint/625830
DOI:	https://doi.org/10.1016/j.emj.2020.05.002
ISSN	0263-2373

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