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    Effective contracting for high operational performance in projects

    Kapsali, M ORCID logoORCID: https://orcid.org/0000-0002-4275-7541, Roehrich, JK and Akhtar, P (2019) Effective contracting for high operational performance in projects. International Journal of Operations and Production Management, 39 (2). pp. 294-325. ISSN 0144-3577

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    © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine combinations of contract clauses in order to ascertain which combinations correlate to high operational performance (OP). Design/methodology/approach: Two hypotheses were formulated from contracting theory and tested on data collected from 45 projects. Fuzzy set qualitative comparative analysis was used and validated with multiple regression and simulation. Findings: The hypotheses were tested to determine whether combinations of classical, relational, and/or associational contract clauses correlate to high OP. The results show that whereas high OP correlates to combinations of relational and associational contract clauses, classical and relational clauses should not be combined. Research limitations/implications: Directions are proposed to guide future research in order to produce a more nuanced testing of contractual complementarity. Practical implications: The managerial implications of the findings include a more thorough understanding of the use of contract clauses and of which clauses managers should combine to achieve high OP. Originality/value: This study contributes to the theory of contractual incompleteness and complementarity, specifically in the context of project contracting. The analysis produced two theoretical implications: first, that better performing contracts are created when combining relational and associational contract clauses; and second, that in projects, relational and classical contract clauses are not complementary with regards to realizing high OP.

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