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    Resisting government rendered surveillance in a local authority

    Kayas, Oliver, Hines, Tony, McLean, Rachel and Wright, Gillian H (2019) Resisting government rendered surveillance in a local authority. Public Management Review, 21 (8). pp. 1170-1190. ISSN 1471-9037

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    Abstract

    The paper illustrates and discusses how the performance management systems in a UK local authority are transformed into a surveillance system. A case study analysis reveals that the surveillance is engendered by central government and enacted by senior managers who conform to policies demanding the introduction of strict performance management systems that dehumanize work processes because employees are deemed untrustworthy. The paper shows that employees resist this government rendered surveillance because they believe it undermines their interests as well as the interests of the public by damaging the quality of the services delivered.

    Item Type: Article
    Peer-reviewed: Yes
    Date Deposited: 08 Nov 2018 13:30
    Publisher: Taylor & Francis (Routledge)
    Additional Information: Author accepted manuscript published in Public Management Review, published by and copyright Taylor & Francis.
    Divisions: Faculties > Business and Law
    Subject terms: 1503 Business And Management, 1605 Policy And Administration, 1501 Accounting, Auditing And Accountability, Political Science & Public Administration
    URI: https://e-space.mmu.ac.uk/id/eprint/621818
    DOI: https://doi.org/10.1080/14719037.2018.1544661
    ISSN 1471-9037

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