Expectation and experience: Passenger acceptance of autonomous public transportation vehicles

Eden, G, Nanchen, B, Ramseyer, R and Evéquoz, F (2017) Expectation and experience: Passenger acceptance of autonomous public transportation vehicles. In: Human-Computer Interaction – INTERACT 2017, 25 September 2017 - 29 September 2017, Mumbai, India.

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Abstract

Passenger acceptance is a key factor for the successful integration, uptake and use of autonomous vehicles (AVs) in the domain of public transportation. Especially knowing opinions and attitudes around safety, comfort and convenience. We discuss a pilot study conducted as part of a larger research project where AVs are being tested to transport members of the general public on a specified route with designated stops. We present preliminary findings of fieldwork conducted where people were asked their opinions and attitudes both before and after riding on an AV shuttle as a passenger for the first time. This allows us to compare user expectation beforehand with actual experience afterwards.