e-space
Manchester Metropolitan University's Research Repository

User satisfaction as a measure of system performance

Griffiths, Jillian R. and Johnson, Frances C. and Hartley, Richard J. (2007) User satisfaction as a measure of system performance. Journal of Librarianship and Information Science, 39 (3). pp. 142-152. ISSN 1741-6477

Full text not available from this repository.

Abstract

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what factors affect it, and why findings on user satisfaction have been so varied and contradictory. It concludes with recommendations for future investigation of the use of user satisfaction as a measure of system performance.

Impact and Reach

Statistics

Downloads
Activity Overview
0Downloads
29Hits

Additional statistics for this dataset are available via IRStats2.

Altmetric

Actions (login required)

Edit Item Edit Item