Items where Author is "Rouncefield, Mark"

Article

Martin, David and O'Neill, Jacki and Randall, David and Rouncefield, Mark (2007) How can I help you? Call Centres, classification work and coordination. Computer Supported Cooperative Work (CSCW): the journal of collaborative computing, 16 (3). pp. 231-264. ISSN 0925-9724

Martin, David and Rouncefield, Mark and O'Neill, Jacki and Hartswood, Mark and Randall, David (2005) Timing in the art of integration: 'that's how the Bastille got stormed'.

Dewsbury, Guy and Clarke, Karen and Randall, David and Rouncefield, Mark and Sommerville, Ian (2004) The anti-social model of disability. Disability and society, 19 (2). pp. 145-158. ISSN 0968-7599

Randall, David and Hughes, John A. and O'Brien, Jon and Rouncefield, Mark and Tolmie, Peter (2001) 'Memories are made of this': explicating organisational knowledge and memory. European journal of information systems, 10 (2). pp. 113-121. ISSN 0960-085X

Hughes, John A. and O'Brien, Jon and Randall, David and Rouncefield, Mark and Tolmie, Peter (2001) Some 'real' problems of 'virtual' organisation. work and employment, 16 (1). pp. 49-64. ISSN 0268-1072

Harper, Richard and Proctor, Robert and Randall, David and Rouncefield, Mark (2001) 'Safety in numbers': calculation and document re-use in knowledge work.

Conference or Workshop Item

Hughes, John A. and O'Brien, Jon and Randall, David and Rodden, Tom and Rouncefield, Mark and Tolmie, Peter (1999) Getting to know the 'customer in the machine'. In: International Conference on Supporting Group Work, Phoenix, Arizona, USA, November 14-17, 1999.