Encouraging and facilitating the use of electronic information services (EIS)

Rowley, Jennifer, Banwell, Linda, Childs, Sue, Gannon-Leary, Patricia, Lonsdale, Ray, Urquhart, Christine and Armstrong, Chris (2001) Encouraging and facilitating the use of electronic information services (EIS). Educational Developments, 2 (1). pp. 12-15. ISSN 1469-3267

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Abstract

JISC, the Joint Information Systems Committee, establishes a User Behaviour Monitoring and Evaluation Framework to investigate and profile the use of electronic information services within higher education in the United Kingdom. This article discusses aspects of the methodology of the Framework, and preliminary findings from the first annual cycle of the framework. Findings are based on interactions with 1500 users, including academic staff, library and information service (LIS) staff, and students. Executed through three strands, the Framework methodology uses an array of quantitative and qualitative approaches to lend a variety of insights into user behaviour and electronic information services (EIS), factors that encourage the use of EIS and those that act as barriers to the effective integration of EIS into the learning experience.