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Implementing TQM for library services: the issues

Rowley, Jennifer (1996) Implementing TQM for library services: the issues. Aslib Proceedings, 48 (1). pp. 17-21. ISSN 1758-3748

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Abstract

TQM is defined as managing the entire organization so that it excels in all dimensions of products and services which are important to the customers. Excellence in a TQM organization is defined by customer requirements and needs.

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