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Seeing the full picture? Technologically enabled multi-agency working in health and social care

Baines, Susan and Wilson, Rob and Walsh, Sarah (2010) Seeing the full picture? Technologically enabled multi-agency working in health and social care. work and employment, 25 (1). pp. 19-33. ISSN 1468-005X

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Abstract

The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change.

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