e-space
Manchester Metropolitan University's Research Repository

Linking strategic objectives and operational performance: an action research-based exploration

Sneyd, Keith, P. and Rowley, Jennifer (2004) Linking strategic objectives and operational performance: an action research-based exploration. Measuring Business Excellence, 8 (3). pp. 42-51. ISSN 1758-8057

Full text not available from this repository.

Abstract

Abstract: This paper reports on action based research interventions that developed a hierarchy of measures. The contributions lie in: the development of a model that links strategic objectives and operational measures; in the processes through which the model was developed and embedded; and in the way in which difficulties in implementation were overcome. The research was conducted in a major pharmaceutical business, with commitment from senior management, and the engagement of work teams in four different areas at different levels in the organization. The paper reports on the process and highlights a number of lessons learnt.

Impact and Reach

Statistics

Downloads
Activity Overview
0Downloads
218Hits

Additional statistics for this dataset are available via IRStats2.

Altmetric

Actions (login required)

Edit Item Edit Item