Significant developments and emerging issues in human resource management

Lucas, Rosemary E. and Deery, Margaret (2004) Significant developments and emerging issues in human resource management. International journal of hospitality management, 23 (5). pp. 459-472. ISSN 1873-4693

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Abstract

A review of over 100 papers concerned with human resource management (HRM) in five leading hospitality journals during 2002 and 2003, finds that the research agenda mirrors what is seen in mainstream HR research and theory, focusing around general HRM, employee resourcing, employee development and employee relations. Given that some mainstream HR academics have ‘highjacked’ topics such as emotional labour, emotional intelligence and HRM in service work as new and innovative, hospitality researchers need to reclaim their territory, push forward the boundaries of theory making and propose theory that is hospitality specific, relevant and useful.