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'Safety in numbers': calculation and document re-use in knowledge work

Harper, Richard and Proctor, Robert and Randall, David and Rouncefield, Mark (2001) 'Safety in numbers': calculation and document re-use in knowledge work.

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Abstract

This paper presents detailed examples of document use and re-use, through an ethnographic study of the knowledge work associated with road safety audit in a civil engineering consultancy The paper incorporates some detailed observation of practices, conversations, and other activities occurring around document re-use in everyday work. It outlines some aspects of the everyday use and re-use of engineering documents in the practical accomplishment of everyday knowledge work as the first stage in considering how these activities can be technologically supported.

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