Recent studies of quality management systems suggest that all the quality dimensions that are expected within an integrated system are strongly associated with the basic framework set by the formal ISO 9001-based quality accreditation. However, the paradox of reducing variability through standardisation and, at the same time, constantly looking for improvements is often misunderstood in R&D. This paper reviews the R&D activities in the context of ISO 9001 and uses experience from four R&D organisations to explain its use as a strategic, process, people development and learning tool in managing the R&D function. The results revealed that even though these companies have not yet started to work towards the revised standard (ISO 9000-1:2000) they place great emphasis on bridging the gap between the requirements for quality assurance and the principles of quality management.
|Additional Information:||Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in TQM Magazine, published by and copyright Emerald.|
|Divisions:||Faculties > Faculty of Business and Law > Department of Marketing, Operations and Digital Business
Legacy Research Institutes > Research Institute for Business and Management (RIBM) > Centre for Enterprise
|Date Deposited:||09 Oct 2009 14:45|
|Last Modified:||28 Nov 2016 11:52|
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