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Application of integrated quality management systems to promote CI and learning in R&D organisations

Jayawarna, Dilani and Pearson, Alan W. (2003) Application of integrated quality management systems to promote CI and learning in R&D organisations. ISSN 0267-5730

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The central theme of this paper is to establish an improved understanding of the nature of Continuous Improvement (CI) in R&D organisations and to provide key concepts for analysing CI practices within the scope of an Integrated Quality Management System. In particular, the paper looks at the management processes used to capture project and process learning and how this learning can be used in practice for further improvements. Case studies reported here exemplify that CI and quality enabling factors have been inseparably linked. It was concluded that the CI process within R&D can have an influence at three levels: project, process and strategic. In each of these levels, CI enabling mechanisms have been identified and the functioning of these within an Integrated Quality Management System are discussed.

Item Type: Article
Additional Information: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience.
Divisions: Faculties > Faculty of Business and Law > Department of Marketing, Operations and Digital Business
Legacy Research Institutes > Research Institute for Business and Management (RIBM) > Centre for Enterprise
Date Deposited: 09 Oct 2009 14:31
Last Modified: 01 Sep 2016 13:56
URI: http://e-space.mmu.ac.uk/id/eprint/83939


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