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Beyond the guidelines: assessment of the usability and accessibiity of distributed services from the users' perspective

Craven, Jenny (2005) Beyond the guidelines: assessment of the usability and accessibiity of distributed services from the users' perspective. [Conference or Workshop Item] (Unpublished)

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Abstract

Assessment of the accessibility of electronic services can be achieved using well documented guidelines or automated approaches. However, it is also important to consider the users and their requirements. This paper presents research undertaken for the European Internet Accessibility Observatory project, which has been exploring accessibility from the user’s perspective as a way of informing the development of an automated web accessibility checking tool.

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