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The five Ss of retail operations: a model and tool for improvement

Pal, John W. and Byrom, John (2003) The five Ss of retail operations: a model and tool for improvement. International journal of retail & distribution management, 31 (10). pp. 518-528. ISSN 0959-0552

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Abstract

This article reviews the academic and practitioner literature on retail operations and identifies five core elements, as supposed, of retail operations. These suggested factors or elements are: systems, standards, stocks, space, staff, and shoppers' benefits. These elements are suggested by analysing different financial, customer, internal business, and the innovation and business perspectives. The article proposes a method, by which managers can examine ways of improving their operations by the use of a modified cause-effect technique, with illustrating some worked examples of the technique.

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